Job summary

Urgent Opening for Customer Service Executive in Mumbai only. 

Principal Responsibilities

• Understanding the products and services provided by the company

• Respond promptly and professionally to customer inquiries via email/call/ticketing tools

• Identify and assess customers’ needs to achieve satisfaction

• Establish and maintain good rapport with customers by using positive language and interactive communication

• Provide accurate and complete information to customers

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Ability to explain complex concepts in a clearer and simpler manner to customers

• Excellent command over written and verbal English language

• Keep track of customer interactions

• Take the extra mile to engage customers

Job Requirements

• Proven customer support experience

• Strong call handling skills and active listening

• Familiar with CRM systems and practices

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to adapt/respond to different types of customers

• Languages known - English & Hindi (Tamil, Marathi will give a value addition)

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