Job summary
Urgent Opening for Customer Service Executive in Mumbai only.Â
Principal Responsibilities
-
Understanding the products and services provided by the company
-
Respond promptly and professionally to customer inquiries via email/call/ticketing tools
-
Identify and assess customers’ needs to achieve satisfaction
-
Establish and maintain good rapport with customers by using positive language and interactive communication
-
Provide accurate and complete information to customers
-
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-
Ability to explain complex concepts in a clearer and simpler manner to customers
-
Excellent command over written and verbal English language
-
Keep track of customer interactions
-
Take the extra mile to engage customers
Job Requirements
-
Proven customer support experience
-
Strong call handling skills and active listening
-
Familiar with CRM systems and practices
-
Excellent communication and presentation skills
-
Ability to multi-task, prioritize, and manage time effectively
-
Ability to adapt/respond to different types of customers
-
Languages known - English & Hindi (Tamil, Marathi will give a value addition)