Careers

Job summary

Urgent Opening for Customer Service Executive in Mumbai only. 

Principal Responsibilities

• Understanding the products and services provided by the company

• Respond promptly and professionally to customer inquiries via email/call/ticketing tools

• Identify and assess customers’ needs to achieve satisfaction

• Establish and maintain good rapport with customers by using positive language and interactive communication

• Provide accurate and complete information to customers

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Ability to explain complex concepts in a clearer and simpler manner to customers

• Excellent command over written and verbal English language

• Keep track of customer interactions

• Take the extra mile to engage customers

Job Requirements

• Proven customer support experience

• Strong call handling skills and active listening

• Familiar with CRM systems and practices

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Ability to adapt/respond to different types of customers

• Languages known - English & Hindi (Tamil, Marathi will give a value addition)

Job summary

Urgent Opening for Customer Service Manager in Mumbai Only. 

Principal Responsibilities

• Understanding and managing the products and services provided by the company

• Supervising day-to-day operations in the customer service department

• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis

• Implementing an effective customer loyalty program

• Designing and implementing strategies in view of performance improvement

• Maintaining accurate records and documenting all customer service activities and discussions

• Handling escalations by means of telephone and email communication and maintaining customer satisfaction by providing problem-solving resources

• Maximizing customer operational performance by providing help desk resources and technical advice

• Accomplishing customer service human resource objectives by recruiting, selecting, training, and coaching employees

• Managing customer service staff, communicating job expectations, and performing job reviews

• Presenting customer service information in reviews

• Auditing customer service procedures and trends and determining system improvements

Job Requirements

• Outstanding written and verbal communication skills

• A graduate from any relevant field

• A minimum of 2 years of proven experience in a senior customer service position

• Proficiency in Microsoft Office in order to type up reports, results and details of customer interaction

• The ability to work under pressure

• Good understanding of management practices and techniques

• Excellent leadership and interpersonal skills

Job summary

Urgent Opening for HR professionals in Andromeda Sales & Distribution Pvt Ltd

Principal Responsibilities

• Identifying & Fulfilling manpower requirements as per the business needs.

• Handling end to end recruitment for all level categories.

• Source the right candidate's from current database and through Job Portals, Vendor Management, References, Advertisements, Head Hunting, Bulk Hiring, College Campus, Job Fair and Networking.

• Assist Hiring Managers to conduct interviews.

• Conducting telephonic & Personal Interview of the candidate. Coordinating with the candidates by giving them the full information about the job profile as well as the company's profile.

• Screening candidates based on the requirements.

• Release offer letter & appointment letter.

Job Requirements

• Candidates with excellent communication skills.

• Should come with Positive attitude, confident, flexible to shifts & target oriented.

• Should be able to manage multiple tasks.

• Should be target oriented/Capable of handling work pressure

• Immediate joiners will be preferred

• Minimum 1 – 5 Years of relevant experience in end to end recruitment

Location:- Santacruz/Kurla(Kalina) / Kandivali / Borivali

Qualification:- Any Graduate/MBA

Shift timings:- 9.30am to 6.30pm

Working Days:- Monday To Saturday (all 6days)

Salary:- 02LPA – 04LPA(Based on Candidate)

Contact Person:-HR Apurva- 9867437152 & HR Ishwari- 9082992675

Interested candidates can forward their resume at apurva.doiphode@andromeda.in & ishwari.jadhav@andromeda.in

You can even refer your friends also for the same.